Please contact us by phone, email, and website, if you are a new client. New clients should also contact us 7-10 days prior to any trip. We will try to accommodate any request.
EXISTING CLIENTS -
Are able to contact us by means listed above and also through text, online in your customer portal or your CCPS mobile app. We encourage 48-72 hours notice, for reservation requests, to ensure availability.
HOLIDAYS & WEEKENDS -
CCPS clients should give at least 1-2 week notice, before reserving over these time-periods, as schedules may fill up fast. Last-minute requests or changes over a holiday will incur a short-notice fee. Short-notice cancellations are charged full rate.
Monday - Friday, 8am-5pm
Closed on Sundays & Holidays.
NOTE - CCPS can always be reached in emergencies, by texting our main number.
THE INITIAL CONSULTATION:
When you call CCPS we will set up your FREE pet consult, prior to scheduling care. Paperwork is sometimes sent in advance, by mail, so your mailing & physical address will be required. Please complete as much as possible prior to our appointment time and call us with any questions.
This consultation lasts about 45 minutes and MUST take place in the home where care will be; with all applicable pets present. We use this time to get to know you and your pets, make sure we are a good fit for each other, and go over a customized plan that meets your needs. Contracts are completed, fees are collected, and pet schedules are set up and arranged at this time.
After a contract is in place - you are sent a welcome email, set up with a client portal account and are now part of our CCPS family! Any subsequent visits can be arranged by phone, email, or online, through our customer portal, saving you and CCPS valuable time and resources.
WE LOOK FORWARD TO MEETING YOU AND YOUR PET(S)!